Feedback surveys

The Friends and Family Test (FFT) is an important feedback tool that supports the fundamental principle that people who use NHS services should have the opportunity to provide feedback on their experience. Listening to the views of patients helps identify what is working well, what can be improved and how.

Each of our surveys below includes a ‘Friends and Family Test’ question, where patients are asked: ”Overall, how was your experience of our service?”

This question provides us with excellent feedback that we use with other sources to make improvements or celebrate successes.

Croydon Health Services asks this question in all service areas; including A&E, maternity, inpatient wards, outpatient clinics and our community services.

 

How can I take the test?

Patients can complete the Friends and Family Test by using one of the following methods:

• A web link or QR code displayed on posters around the hospital
• Text message sent out a few days after using our services

 

Have you been treated recently?

Once you have returned home, you can still complete the test filling in the relevant online survey.

We want to hear about your experience with us. Please select the survey that applies to your most recent contact with us from the list below: