Accessibility statement for Croydon Health Services NHS Trust

This accessibility statement applies to  Croydon Health Services NHS Trust , Croydon Health Charity and Croydon Sexual Health .

This website is run by Croydon Health Services. We want as many people as possible to be able to use this website. For example, that means you should be able to:

  • change colours, contrast levels and fonts using browser or device settings
  •  zoom in up to 400% without the text spilling off the screen
  •  navigate most of the website using a keyboard or speech recognition software
  •  listen to most of the website using a screen reader (including the most recent versions of JAWS, NVDA and VoiceOver)

We’ve also made the website text as simple as possible to understand.

AbilityNet  has advice on making your device easier to use if you have a disability.

 

Translation

If you would like information on our website translated into another language as you cannot read the information easily in English, you can use the translation tool on the left hand side of your screen. You can also request information in a different language from us. This includes British Sign Language and easy read.

Please contact us for advice. You can find more information on translations services by  visiting our translation information page .

 

 How accessible this website is

  •  We want this website to be as accessible as possible. However, we know large parts of this website are not fully accessible, including: you cannot modify the line height or spacing of text
  •  not all images and tables have alternative text or captions
  •  most older PDF documents are not fully accessible to screen reader software
  •  live video streams do not have captions and videos are not accompanied by supporting text files
  •  you cannot skip to the main content when using a screen reader

 

Feedback and contact information

If you find any problems not listed on this page or think we’re not meeting accessibility requirements, contact: chs.comms@nhs.net

If you need information on this website in a different format like accessible PDF, large print, easy read, audio recording or braille:

We’ll consider your request and get back to you in 7 days.

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond to your complaint,  contact the Equality Advisory and Support Service (EASS) .

 

Technical information about this website’s accessibility

Croydon Health Services NHS Trust is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

 

Compliance status

The website has been tested against the Web Content Accessibility Guidelines (WCAG) 2.2 AA standard.

This website is partially compliant with the  Web Content Accessibility Guidelines version 2.2  AA standard, due the non-compliances, listed below.

 

Non-compliance with the accessibility regulations

Some images do not have a text alternative, so people using a screen reader cannot access the information. This fails WCAG 2.2 success criterion 1.1.1 (non-text content).

We plan to add text alternatives for all images by September 2025. When we publish new content we’ll make sure our use of images meets accessibility standards.

 

Content that’s not within the scope of the accessibility regulations

The accessibility regulations do not require us to fix PDFs or other documents published before 23 September 2018 if they’re not essential to providing our services. For example, we do not plan to fix GP Newsletter – Issue 16 July 2018 .

 

What we’re doing to improve accessibility

We provide training to all content authors to ensure new content is accessible. We monitor this website daily and we aim to address any issues promptly. We will be reviewing this site regularly and updating this statement accordingly.

 

Preparation of this accessibility statement

This statement was prepared on 20/1/ 2025. It was last reviewed on 11/03/25.

This website was last tested on 29/11/2024 against the WCAG 2.2 AA standard.

The test was carried out by Government Digital Service. The most viewed pages were tested using automated testing tools by our website team. A further audit of the website was carried out to the WCAG 2.2 AA standard.