Croydon Health Services are celebrating today after colleagues came home with the top honour in a prestigious patient safety awards ceremony on 2 July.
The Health Service Journal (HSJ) ‘Best Patient Safety Initiative in A&E’ accolade was awarded to the team in the new Emergency Department at Croydon University Hospital, who implemented a new system to speed up patient care. Crucially focussing on prioritising the patients most in need, the new system has led to quicker decision making for A&E patients, improved safety of patients requiring imaging, and improved communication between staff.
After three months of using the new system the time to complete the imaging process, which include x-rays and MRI scans, reduced by 22% during peak hours, and 27% at other times. For patients who were the highest clinical priority, the average time to complete the process was reduced from two and a half hours to just 38 minutes.
Beating entries from four other finalists from across the country whose projects were shortlisted in the same category, the win came after the Trust worked with Patienteer to come up with a digital solution to improve the experience and outcomes for patients and staff.
The new system has been a success for medics and support staff alike, with porters transferring patients between the two departments also benefitting from the efficiency of the new system.
Dr Nnenna Osuji, Medical Director at Croydon Health Services, said:
“I am extremely proud of our teams here at CHS and at Patienteer who have worked together to transform the process for our patients. The introduction of the automated system to CHS has been extremely beneficial for patients in our Emergency Department, who may have previously encountered long waits if their care required use of our imaging service.
“For example, where previously it may have taken over two hours for a patient to go through the process, the new system means they can be taken to have their scan or x-ray, be bought back to the ED and have their results returned, all in under an hour.
“The improvements provide a quicker, more streamlined service which often results in less time in hospital and a better experience for our patients. It has made a great difference in the way our teams now work together - everyone involved in the process is on board with the new way of working and this can be seen through the encouraging outcomes we have achieved since its launch.
“I’d like to thank the HSJ for acknowledging the hard work of our staff. We’re looking forward to rolling this system out across the hospital in the near future, so even more patients can benefit from its success.”