Changes to the senior team at Croydon Health Services | Trust news

Changes to the senior team at Croydon Health Services

Trust CEO Matthew Kershaw has announced a series of appointments to the senior team at Croydon Health Services.


Following a series of changes over the past few months, a number of key posts, including that of Trust Chief Operating Officer, have been vacant with arrangements put in place to share responsibilities across the executive team. Now, interim Chief Executive Matthew Kershaw has made a number of appointments to strengthen the top team.


  • Dr Nnenna Osuji will become Deputy Chief Executive as well as continuing in her role as the Trust’s Medical Director
  • Lee McPhail will step in as Chief Operating Officer
  • Melissa Morris will become Director of Business Development, Strategy and Performance


Dr Nnenna Osuji has been a consultant at Croydon Health Services (CHS) for more than 13 years. A haematologist by background, Nnenna is the most senior medic at the Trust, sitting on the Trust Board to provide clinical input on all management decisions.  Her new responsibilities will include providing support to the Chief Executive in leading the organisation and working with the Trust’s partners - both within the borough and across South West London – to further improve services for local people.


Lee McPhail was seconded to CHS in October 2018 from Lewisham and Greenwich NHS Trust to cover the vacant Director of Strategy and Transformation role. With more than 18 years in the health service and substantial experience of running large acute trusts, Lee will move into the Chief Operating Officer role at the Trust.


Melissa Morris joined CHS in 2015 having started her NHS career in primary care before working in both specialist and acute hospitals. As Director of Operations for Planned Care and Performance at the Trust, Melissa has pioneered Croydon’s new Joint Referral Unit to help neighbouring trusts reduce long waits for patients.


The role of Deputy Chief Operating Officer will remain and will initially be filled by Samantha Goldberg, who has been in the position of Director of Operations for Emergency Care since March 2018. Samantha has decided to leave CHS to take up a new Board-level role as Director of Operations at Basildon and Thurrock University Hospital NHS Foundation Trust. A replacement process to appoint a new Deputy Chief Operating Officer has commenced and is expected to be complete before Samantha leaves at the end of January 2019.


Matthew Kershaw, interim Chief Executive said:


“We would like to congratulate Samantha and wish her the very best in her new role. We will be sorry to say farewell, but I am pleased that she will be here to see the opening of the new Emergency Department at Croydon University Hospital. This incredible facility will transform our care for people in the borough and will give our staff the ED they deserve, so Sam should be very proud of the legacy she has helped to build here in Croydon. 


“Samantha and Melissa have led real improvements in waiting times at the Trust, both for planned care services which are some of shortest in London and in emergency care where our performance on the four hour standard has improved over recent months despite continued challenges and very high demand.


“Melissa has made a very significant contribution to our improvement in planned care services and as well as continuing that, will help develop our planning and performance management processes internally and our collaborative work with acute hospital partners.”


On the Chief Operating Officer and Deputy Chief Executive roles, Matthew added:


“In our new structure, Nnenna’s insight and experience will be invaluable as Deputy CEO and she will continue to make sure the views of clinical staff are heard at the very highest level of the Trust as we pick up the pace to further improve our services for patients as well as our support for staff. 


“Lee will have day-to-day responsibility for our operational delivery, working closely with the clinical directorates in managing our full range of acute and community services but will also continue his work on closer working with Croydon CCG and our partners in the One Croydon Alliance. 


“Taken together these roles will help us continue our journey to improve the care we provide our patients, the support to our staff and our work for more integrated care in Croydon.”


More on our senior team appointments:

Dr Nnenna Osuji, Medical Director & Deputy Chief Executive

Nnenna has more than 20 years’ experience within the health service. She has been the Trust’s Medical Director since 2015, championing patient safety, innovation and staff engagement. Nnenna joined CHS as a Consultant Haematologist in 2005 and was the Trust’s Deputy Medical Director for a number of years. Nnenna was also an associate lecturer and consultant for the Mary Seacole Programme which helps to develop leadership across the health service.


Lee McPhail, Interim Chief Operating Officer

Lee joined CHS in October 2018 as the Director of Strategy and Transformation to help strengthen integration and partnership working in the borough. With established partnerships between the local NHS, GPs, Local Authority and voluntary sector, collaborative working is a real strength in Croydon. Finding ways to maximise resources and deliver more coordinated care will help to develop services in the long-term to care for Croydon’s growing population. Lee began his NHS career as a Clinical Governance manager in 1999. Most recently, he was Chief Operating Officer at Lewisham and Greenwich NHS Trust, and Director of Operations at Barts Health NHS Trust and prior to this, North Middlesex University Hospitals NHS Trust.


Melissa Morris, Director of Business Development, Strategy and Performance

Melissa has worked in the NHS for more than 18 years. As an Associate Director of Operations at CHS, Melissa has helped cancer care in Croydon has become a real success story with waiting times that have consistently been within the top five in London (acute trusts, Oct 2017-Oct 2018). Before joining CHS in 2015, Melissa was an operational Manager at the Royal Marsden NHS Foundation and is passionate about driving improvements in outcomes for patients.


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